A. 1-800-Fixed-Up is designed to help service professionals like you. 1-800-FIXED-UP offers a unique way to expand your customer base and grow your business. You will be connected with potential customers who are in need of your expert knowledge and services. We will provide you with 100% verbally confirmed, targeted leads from customers seeking your services.

A. 1-800-FIXED-UP uses multiple advertising sources such as search engines, TV, radio, print, and billboard advertisements.

A. Customer service is a vital component and indicator of a company's level of success. Please contact us with any concerns you may have. If there is a way you feel we can improve your experience with 1-800-FIXED-UP please let us know.

A. Yes. 1800fixedup.com uses industry standard, 128-bit encryption to ensure secure Internet transactions.

A. There are two ways a prospective customer can find you.

1. Directory listing- Customers select a category and zip code and we display your companies profile for matching task categories in your area. Membership level determines position ranking.
   
   
2. Lead generating - Once a potential customer submits a project, we assign that lead to you. Once you receive the lead, you are required to contact the customer to discuss the scope of their project in further detail.

A. Our Lead Generating program is a great way to connect your business with customers in need of your services and expertise. Homeowners submit their project information to us and we share that information with our members whose profile matches the project type and geographical location. Leads are sent via email, fax, or phone (emergency services only). Leads are priced according to estimated project cost and locations.

A. Receiving leads is simple and you may choose from any of the following delivery methods:

1. E-mail
2. Fax
3. Phone (emergency services only)
   
   All leads will be listed in your control panel under "My Leads."

A. To view a sample lead, click here.

A. With 1800fixedup you pay a fee for every lead regardless of outcome. Click on the link to estimate how much revenue you can generate even if you are only awarded a few jobs. Lead Calculator

A. Our Lead fees are based on the size and geographical location of the project requested. We have a competitive pricing structure. To see pricing details, click here.

A. Yes. Although we screen every lead, sometimes an invalid lead slips through. Leads that contain bad contact information, fictitious information, and/ or obscenities will be credited upon confirmation. Lead credits can be requested in your control panel. You must notify us within 3 days of receiving a fictitious lead.

A. Yes. You have the option to stop receiving leads at any time. If you would like to stop receiving leads, simply log in to your control panel and deactivate your lead generating program. You may re-activate the service at any time.

A. 1-800-FIXED-UP sends each lead to a maximum of 3 service providers. The number of service providers that receive leads is also dependent on the categories.

A. We have two different membership programs for you to choose from. To decide which program is right for your business, click here.

A. To see 1-800-FIXED-UP's pricing structure and details on our Directory Listing memberships, click here.

A. Premium members appear to customers first in the directory listing. The key to any successful marketing strategy is to be seen and to be recognized as a professional. See complete details of our Premium membership.

A. With the lead generator plan you will only receive targeted leads from potential customers matching your trade(s) and location preferences. There is a fee for each matched lead you receive. With a directory listing, potential customers can browse our listings and access your company's information (i.e. phone #, address, website, logo, business hours and company description). You will also be able to combine our directory listing service with our lead generator program to maximum your company's exposure.

A. From your control panel, click on "My Money." Under the Lead Generator heading, click on the "Add Money" button.

A. Simply click on the "My Membership" tab in your control panel and select Premium.

A. This can only be done when your membership is due for renewal.

A. From your control panel, click on "My Money." Under 'Directory Listing," click on "edit" and change your payment option. (Note: You may only upgrade from monthly to annual payment plan and once you upgrade, a new 1-yr subscription will take effect.)

A. From your control panel, click on "My Money." Scroll down to "credit card info" and click "edit." You will be allowed to input your new card information.

A. In your control; panel move your mouse over "My Company" tab then select "Contact Info" at the bottom you will see your status for receiving leads, to change that status click on edit.

A. Just click on the "My Money" tab from your control panel.

A. Yes. To cancel your membership, you must notify us at least 10 days prior to your renewal date.

If you have any additional questions or concerns, please contact us using our on-line form.